TECHNOLOGY SUPPORT SPECIALIST

Newport News Public Schools ( learn more )

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Job Details

  • Job ID: 3404151
  • Application Deadline: December 14, 2020
  • Posted : November 19, 2020
  • Starting Date: Immediately

THIS JOB POSTING IS PENDING APPROVAL

Job Description

Job Summary


Under the direction of the Supervisor of Technology Support Services, performs routine work. Work involves assisting team members with the servicing and repairing of computer hardware (desktops, laptops, and mobile computing devices), applications, and associated peripherals to include preventive maintenance and component replacement. Work requires providing professional customer service to staff and students. The work is dispatched from the help desk.


Essential Duties


  1. Assists with the installation, maintenance and repair of computer hardware, applications, and associated peripherals.
  2. Assists with resolving computer hardware, application, and associated peripherals problems.
  3. Assists with the setup and configuration for new and replacement computer hardware, applications and associated peripherals.
  4. Familiar in the use of tools and equipment employed in testing and repairing of assigned systems.
  5. Tracks all work performed in the help desk work order system.
  6. Can travel to and from school’s/work sites in the performance of duties.
  7. Utilizes appropriate safety equipment in the performance of duties.
  8. Conforms to all departmental procedures and policies.
  9. Models nondiscriminatory practices in all activities.

(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)


Other Duties:


  1. Performs any other related duties as assigned by the Supervisor of Technology Support Services or other appropriate administrators.

Minimum Qualifications - Technology Support Specialist I


  • Must possess a High School diploma.
  • Must be able to demonstrate entry level experience in computer hardware and network support.
  • Must possess a basic understanding of Windows 7 operating system, Microsoft Office, Ethernet network, Microsoft Server 2008, Active Directory Tools, TCP/IP, DHCP and DNS protocols.
  • Must possess sound communication, customer service and professional skills.
  • Ability to work effectively with team members and, at times, without direct supervision; establish and maintain effective working relationships with co-workers and end-users; utilize time efficiently; follow oral and written instructions.
  • Must be able to operate a motor vehicle and possess a valid Virginia Driver’s License.

Salary: $36,960 - $42,504


For a complete job description visit http://sbo.nn.k12.va.us/hr/jobs/descriptions/TSS_I.pdf


 


Minimum Qualifications Technology Support Specialist II


  • Must possess a High School diploma and 5 years of experience in computer support or any combination of education and experience to include industry certifications that provide the noted knowledge, skills, and, abilities to perform the essential duties.
  • Must possess a significant knowledge of the operation and repair and the principles and practices used in the configuration, installation, testing, and maintenance of computer systems, operating systems, collaborative applications, printers, interactive white boards, display projectors, and printers (experience with Dell computers, Microsoft operating and application systems, Hewlett Packard printers, and SMART technologies is preferred). Must possess significant knowledge of client computer characteristics on a local area network in an active directory environment (experience with TCP/IP, OSI model, Microsoft Active Directory, Group Policy, DHCP and DNS is preferred).
  • Must possess strong troubleshooting skills and the ability to diagnose/resolve computer system, application and associated peripheral problems.
  • Must possess strong skills in the use of the instruments and tools of the trade.  
  • Must possess the ability to interpret and apply specialized technical manuals and reference materials.
  • Must possess the ability to prioritize tasks in order of importance; work independently and as a team member; and establish and maintain effective working relationships with co-workers and end-users.
  • Must possess a valid driver’s license with a good driving record.

Salary: $40,978 - $47,124


For a complete job desciption visit http://sbo.nn.k12.va.us/hr/jobs/descriptions/TSS_II.pdf

  • Position Type: Full-time
  • Job Category : Administrator > Technology
  • Equal Opportunity Employer

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    Contact Information

    • Leslie Rogers , Human Resource Supervisor
    • 12507 Warwick Boulevard
    • Newport News, Virginia 23606

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