Texas ESC Region 16 ( learn more )

Amarillo, TX ( map )

Job Details

  • Job ID: 3317751
  • Application Deadline: Posted until Filled
  • Posted : July 10, 2020

Job Description

Primary Purpose:


To support Region 16 ESC’s Information Security Team as necessary in providing security services for the organization and/or contracted LEAs. This will include assistance for services offered to LEAs through Region 16 ESC’s Cybersecurity Services contract options. This position requires knowledge of network security, Internet security, security education, security policy, and data classification. The Information Security Associate is responsible for ensuring high levels of customer service quality and availability. He/she is self-motivated with excellent teamwork skills combined with the discipline to work extremely well on his/her own, if required. The Information Security Associate possesses strong organizational and communication skills involving the ability to disseminate information and knowledge while also listening and putting into practice advice and instructions.





  • High school diploma or GED required
  • Computer related degree/certificate from an accredited education entity required (two years of related work experience may be substituted for this requirement)
  • Network, operating system, or information security related industry recognized certifications preferred 

              Special Knowledge/Skills/Experience/Physical Demands:

  • Demonstrated experience in communication
  • Must be able to relate to a wide-range and large number of individuals
  • Work experience in a K-12 education environment preferred
  • Knowledge of network, PC, and Microsoft operating systems preferred
  • Knowledge of Office 365 and G-Suite for Education cloud platforms preferred
  • Experience documenting and maintaining configuration and process information required
  • Must be eager to learn and share new knowledge
  • Highly self-motivated and directed
  • Must display responsibility by assuming personal accountability for own work
  • Must be team and service oriented 

 Major Responsibilities and Duties: 

  1. Assists the Information Security Team and/or contracted LEAs with services offered through the Region 16 ESC Cybersecurity Services contract.
  2. Assists the Information Security Team and/or contracted LEAs in solving any security related problems and/or making recommendations for improvements.
  3. Assists the Networking Security Specialist in conducting and reporting internal and external vulnerability scans for contracted LEAs.
  4. Assists the Networking Security Specialist in configuring, deploying, and evaluating network security event logs.
  5. Manages the processing of incoming calls to the Information Security team via telephone, web-based, and e-mail to ensure courteous, timely, and effective resolution of end user issues.
  6. Assists the Information Security Team and/or contracted LEAs in conducting cybersecurity risk assessments.
  7. Assists the Information Security Liaison and/or contracted LEAs in the management of the Security Awareness and Online Training component of the Region 16 ESC Cybersecurity Services contract.
  8. Assists the Information Security Liaison in the creation of enterprise security documents (policies, standards, baselines, guidelines, and procedures) under the direction of the Director of Technology Services or designee.
  9. Maintains open communication and confidentiality with clients.
  10. Maintains a functioning cell phone and is accessible through this phone as deemed appropriate by the Director. Follows all procedures as outlined in Region 16 ESA (Regulation) and signs ECA (Exhibit A).  A functional cell phone means that it is charged, activated, messages checked, and mailbox emptied regularly.
  11. Reports for work ready to perform responsibilities.
  12. Performs duties that directly and/or indirectly impact student performance in Region 16.
  13. Maintains a professional level of confidentiality regarding all ESC matters.
  14. Supports the mission, goals, and objectives of the ESC strategic plan.
  15. Upholds and adheres to safety rules and policies of the ESC safety program.
  16. Performs professional responsibilities as required by ESC policies, processes, and procedures.
  17. Meets proficiency levels of required technology skills as outlined by supervisor.
  18. Incorporates appropriate technology in daily work and exhibits continual growth in technologies as outlined by supervisor.
  19. Performs other duties as assigned.

Annual Number of Workdays: 226 

  • Position Type: Full-time
  • Job Category : Support Staff > Safety/Security
  • Contact Information

    • Melissa Montandon
    • 5800 Bell Street
    • Amarillo, Texas 79109-6230

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