USER SUPPORT SPECIALIST

Weber School District ( learn more )

Ogden, UT ( map )

Job Details

  • Job ID: 3316354
  • Application Deadline: Posted until Filled
  • Posted : July 8, 2020

Job Description

A position has been declared open in the Weber School District in The Technical Services Center for a User Support Specialist. This position is for 8 hours per day, 9 months per year. Weber District employees may send a resume to Lynn Raymond. Applicants outside the District may apply on wsd.tedk12.com/hire. Files will be reviewed before interviews are scheduled.

THIS POSITION WILL REMAIN OPEN UNTIL FILLED, AFTER A MINIMUM OF 3 WORKING DAYS

 

Purpose Statement
The job of User Support Specialist was established for the purpose/s of serving as a technical resource to the installation, troubleshooting and maintenance of hardware and software on workstations; responding to problems; and training staff on the basic use of networked workstations and software.
This job reports to District Technology Director

 

Essential Functions

  • Attends meetings as assigned (e.g. conferences, inservices, workshops, training, etc.) for the purpose of conveying and/or gathering information required to maintain current knowledge of technological advances and industry trends.
  • Coordinates with other staff for the purpose of completing projects/work orders efficiently.
  • Installs software applications and various peripheral equipment on computers for the purpose of upgrading and improving efficiency of the District's computers and/or ensuring that configurations meet District standards.
  • Maintains files and/or records (e.g. installation/service records, parts and supplies lists, inventories, etc.) for the purpose of ensuring an up-to-date reference trail.
  • performs routine maintenance (e.g. computer cleaning, back ups, etc.) for the purpose of maintaining computer equipment in a safe and functional operating condition.
  • Responds to inquiries for the purpose of resolving hardware/software related issues and/or providing direction.
  • Serves as network system resource at assigned site for the purpose of communicating any unresolved network or software/hardware problems and/or providing the site with District level 2 support.
  • Supports Weber County School District technology standards (e.g. hardware implementations, policies, procedures, operational methods, etc.) for the purpose of ensuring that the District's technology objectives are achieved.
  • rains personnel in use of computer network and software applications for the purpose of ensuring their ability to use new and/or existing technology.
  • ransports a variety of items (e.g. equipment, supplies, etc.) for the purpose of providing materials at sites or transporting equipment for repair.
  • Troubleshoots hardware and software problems on workstations for the purpose of meeting the District's technology needs. Other Functions
  • Assists other personnel for the purpose of supporting them in the completion of their work activities.

Job Requirements: Minimum Qualifications

  • Skills, Knowledge and Abilities
  • Must be able to adhere to safety practices; preparing and maintaining accurate records; and utilizing computer hardware and/or software.
  • Must have knowledge of microcomputers and network operating systems; hardware/software configurations; network cabling; technical terminology; Windows operating systems; and basic industry¬standard networking principles and related equipment.
  • Must be able to communicate with diverse groups; meeting deadlines and schedules; setting priorities; working with detailed information/data; troubleshooting hardware/software; maintaining cooperative and effective working relationships with others; and interpersonal skills.

Experience: Job related experience is required.
Education: Targeted job related education that meets organization's prerequisite requirements.

 

  • Position Type: Full-time

Equal Opportunity Employer

0

Contact Information

  • Larry Hadley
  • 5320 Adams Ave Pkwy
  • Ogden, Utah 84405

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