TECHNOLOGY SUPPORT SPECIALIST [MANAGERIAL TIER B] [ANTICIPATED VACANCY] (SY19-20)

Boston Public Schools Office of Human Capital ( learn more )

Boston, MA ( map )

Job Details

  • Job ID: 3163433
  • Application Deadline: Posted until Filled
  • Posted : August 23, 2019

Job Description

This position is an anticipated vacancy. It is expected to be vacant by 8/31/2019. However, the current incumbent has a right to rescind their retirement, leave, or resignation up until the day of the expected vacancy date. Your hire will not be confirmed until the position is vacated.

 

Young Achievers Science & Math Pilot School is a K-8 Boston Public School serving nearly 600
students. We are a full inclusion school, aiming to empower students with varying learning and
social-emotional needs. We offer an extended learning day with a focus on hands-on,
experiential learning, aspiring for all of our scholars to attain academic excellence and grow into
responsible leaders.
Young Achievers seeks a Technology Support Specialist to provide first- line support for
hardware and software applications to all school staff and students on a daily basis.


Reports to: Principal/Headmaster 

Responsibilities: 

1) General:

 

Work in collaboration with the Principal, Operations & Compliance Manager, teachers
and staff to ensure ongoing communication in support of the instructional and
operational goals of the school.

 

Provides daily (face-to-face, email or text), just-in-time support for ~600 students and
100+ BPS and partner staff and the day-to-day maintenance and upkeep of hardware
and software systems - this includes support of Chrome, Windows and Mac operating
systems

 

Liaises with the district’s technology dept on special projects such as school network
upgrades, audio/visual installation and setup, network printer upgrades, software
launches and instructional technology cadres and initiatives as well as routine BPS tech
dept help desk queries

 

Maintains technology asset inventory of all hardware and software procured by the
school.

 

Resolves user login, account issues and connectivity problems.

 

Assists school leadership in planning new technology purchases.

 

Serve on the school’s Technology Team.


2) Hardware Support - PC, Chrome and iOS devices:

 

400+ Chromebook laptops -- includes the oversight of the school’s 1:1 Chromebook
Initiative : serves as the primary leader responsible for developing a budget, rollout strategies, planning and conducting teacher training, and communicating with and presenting to school staff, students and families

 

Deploys and supports our school’s 90+ iPads

 

Classroom audio/visual equipment including document cameras, projectors and monitors + Airtame devices for 35+ classroom and specials teachers and 30+ staff Lenovo Windows desktops

 

Computer lab outfitted with 20+ Dell Optiplex Windows desktops 15 networked printers and copy machines (Ricoh and HP LaserJet Pro)


3) Software Support:

 

Supports teachers/staff/students in the use of Boston’s G Suite for Education apps
including Google Classroom, Hangouts, Groups, Forms and other apps.

 

Provides staff support of the district’s student information system, Aspen.

 

Supports staff members and students with access to and use of web-based software
applications including Lexia, Raz-Kids, BrainPOP, Starfall, A cellus, BPS Clever apps and
other instructional software

 

Works with the school’s Special Education support staff to research, review and
recommend assistive technologies.

 

Works with school leadership to support the school website, powered by Edlio, and the
school’s Google domain.

 

Coordinates the administration of online formative and summative assessments which
includes support and set up up for:

 

The district’s formative interim assessments (Illuminate and others; all students
in grades K-8)

 

WIDA assessment (ELL students)

 

MCAS 2.0 assessment (all students in grades 3-8)

 

Skills / Qualities:

 

1. A flexible problem-solver with a ‘can-do’ attitude.
2. An excellent communicator and a willingness to help when “it” breaks; that is, to assist in
the resolution of any and all technology-related issues at the school.
3. A co-worker motivated to build strong professional relationships, troubleshoot solutions,
and plan collaboratively to achieve school goals.

 

Qualifications--Required:


1. 2+ years experience in the information technology field - education can replace
experience requirement.
2. Experience with G Suite for Education, Chrome OS, Windows, Mac OS, and/or educational software desirable.
3. Ability to systematically analyze, troubleshoot, and solve problems.
4. Ability to manage tasks and projects independently.

5.Education:  Hold a Bachelor’s degree. 

6. Current authorization to work in the United States - Candidates must have such authorization by their first day of employment. 
7. Demonstrated experience in using a variety of media and Internet technologies. 
8. Demonstrated experience using online learning. 
9. Demonstrated experience and/or ability to collaborate with universities, businesses and community agencies. 
10. Demonstrated experience with grant writing and administration of grants. 

Qualifications--Preferred:

 
1. Master's Degree in Technology and Education or related field. 

 

TERMS: Managerial Tier B

 

Please refer to www.bostonpublicschools.org/ohc (under "Employee Benefits and Policies") for more information on salary and compensation.  Salaries are listed by Unions and Grade/Step.

 

NOTE:  School-based managerial employees will work 223 days between July 1st and June 30th each year.  The 223 day work-year will include the 180 days in which school is in session, and the additional days will be determined by the employee and the principal or headmaster of the school. This position subject to the City of Boston residency requirement. School-based managerial employees are not eligible for vacation time or compensatory time.  In the event of school cancellation due to snow or inclement weather, school-based managerial employees need not report to work.

 

The Boston Public Schools, in accordance with its nondiscrimination policies, does not discriminate in its programs, facilities, or employment or educational opportunities on the basis of race, color, age, criminal record (inquiries only), disability, homelessness, sex/gender, gender identity, religion, national origin, ancestry, sexual orientation, genetics or military status, and does not tolerate any form of retaliation, or bias-based intimidation, threat or harassment that demeans individuals’ dignity or interferes with their ability to learn or work.

  • Position Type: Full-time
  • Job Categories : Administrator > Director/Coordinator/Manager
    Administrator > Technology
  • Equal Opportunity Employer

    Boston Public Schools Office of Human Capital is committed to maintaining a work and learning environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunity investigation.

    Contact Information

    • Boston Public Schools, Office of Human Capital
    • 2300 Washington Street
    • Roxbury, Massachusetts 02119

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