Scottsdale USD 48 ( learn more )

Phoenix , AZ ( map )

Job Details

  • Job ID: 2902609
  • Application Deadline: Posted until Filled
  • Posted : March 8, 2018

Job Description

Valid AZ driver's license required

Reliable vehicle required





This classification requires incumbents to have a higher level knowledge of PC applications, various computer types, peripherals, audiovisual, audio amplification equipment, hardware and customer support. Incumbents are responsible for taking calls and providing LEVEL 2 support regarding IT related issues and problems, independently handling higher level issues, imaging, and communicating with appropriate IT staff regarding more complex issues. Incumbents install and configure periferal equipment and devices. Incumbents are responsible for training, mentoring and providing support to ITSS (IT support specialist) staff and new hires.

DUTIES & RESPONSIBILITIES: (These duties are a representative sample; position assignments may vary.)

  1. Trains, mentors and assists IT Support Specialist I staff and new hires. Troubleshoots and resolves level 2 computer, audio, video, telecommunication, and/or related system hardware and software problems to include providing technical assistance, evaluating and troubleshooting systems, and installing and configuring peripheral equipment and devices.


    Monitors, configures, and maintains and repairs equipment and systems in assigned area of responsibility; takes appropriate corrective action or refers escalated issues.
  3. Performs LEVEL 2 technical support for end-users.
  4. Participates in conducting needs assessments; projects costs associated with needed hardware, software, and/or other related components.
  5. Compiles information for reports and presentations.
  6. Performs inventory.
  7. Participates in the development and/or review of equipment and/or service specifications.
  8. Performs other duties of a similar nature or level.


EDUCATION & EXPERIENCE: (positions in this class typically require):

Vocational training in computer science, electronics, or related field, and two years of related computer repair experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.


LICENSING REQUIREMENTS: (positions in this class typically require):

Licensing Requirements:

  • Valid Arizona Driver’s License.


KNOWLEDGE: (position requirements at entry):

Knowledge of:

  • Principles and practices in assigned area of responsibility;
  • Computer systems management policies and procedures;
  • Safe electrical practices/procedures;
  • Specialized tools and equipment utilized in assigned area of responsibility;
  • Current computer operating systems, applications, peripherals and software;
  • Data extraction and reporting principles.


SKILLS: (position requirements at entry):

Skill in:

  • Operating and configuring equipment and systems in assigned area of responsibility;
  • Evaluating and diagnosing equipment and systems related problems;
  • Analyzing problems, comparing alternative approaches, and proposing valid solutions;
  • Reading, interpreting, and preparing schematics and drawings;
  • Working from drawings, specifications, blueprints, sketches, and schematics;
  • Operating specialized repair equipment common to assigned area of responsibility;
  • Developing data parameters and preparing related reports;
  • Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.



Positions in this class typically require: stooping, lifting, finger dexterity, talking, hearing, seeing, and repetitive motions.


Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.


Incumbents may be subjected to moving mechanical parts and electrical currents.



The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.


RTW = Return To Work Retiree


  • Position Type: Full-time

Contact Information

  • Shaun Holmes
  • 3811 N 44th Street
  • Phoenix, Arizona 85018

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